Friday, May 09, 2014

Conversation Changes


We’ve recently implemented Yammer, and I’ve noticed some patterns when people start having online conversations.


Initially they lurk. Scoff at the chatter. Then something touches a nerve – something of deeper importance to them. Something that is not to be taken lightly

And they feel compelled to participate. AND THEY CRASH THE CONVERSATION, YELLING ‘THIS IS THE TRUTH. I HAVE SPOKEN. NOW YOU MUST STOP’

But they discover that online you cannot draw a line under a conversation. It is not under your control. You are not the parent. Whatever authority they have outside of that context is suddenly, bewilderingly, negated. They have only the delicate, fragile opinion that they sheltered close to their heart and now expose to the light – only to see it battered and bruised in the encounter.

Someone says ‘I disagree’. They take this personally. Unable to let go of the thread they rage back and forth as if their very existence were at stake saying ‘YOU ARE WRONG, WRONG, WRONG’

Eventually – if they stick with it – they learn something. They learn to take perspective. They learn not to become too attached to their beliefs. They learn that the conversation strengthens, not weakens, a point of view. They learn that there will always be someone who disagrees. And that this is OK. Because the conversation begins when someone says ‘I disagree’.

1 comment: